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Payment Policy

This Payment Policy explains how payments are accepted and processed by American Grill Supply.

1) Scope & Currency

  • All orders are processed in USD.

  • Prices shown exclude applicable taxes; sales tax (and any fees) is calculated at checkout.

2) Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

  • Digital Wallets (when available): Shop Pay, Apple Pay, Google Pay.

  • Financing: Shop Pay/Affirm installments (subject to approval; terms from the lender).

  • Gift Cards/Store Credit: issued by American Grill Supply (non-redeemable for cash unless required by law).

We don’t accept checks, money orders, wire transfers, or COD.

3) Authorizations, Captures & When You’re Charged

  • Your card/wallet may show a temporary authorization hold at checkout.

  • We capture payment when your order is accepted and enters fulfillment.

  • For special-order/custom items, we may capture at order placement to secure inventory.

  • If an item is cancelled before shipment, the authorization is voided or funds are refunded to your original method.

4) Sales Tax & Fees

  • Sales tax is calculated based on ship-to address and applicable laws.

  • Promo codes/discounts apply before tax and shipping.

  • Duties/brokerage do not apply to U.S. domestic shipments.

5) Pre-Orders, Backorders & Special Orders

  • We’ll display expected lead times when available (not guaranteed).

  • Pre/backorders: we may capture to reserve inventory with the brand or supplier.

  • Custom/built-to-order items are final sale and non-cancellable once production begins (see Refund Policy).

6) Promotions, Coupons & Price Match

  • One promo per order unless explicitly stated.

  • Promos can’t be applied to prior purchases or combined with price matches.

  • For our Price-Match Promise, see the “Why Buy From Us” page; price adjustments follow brand MAP rules.

7) Fraud Prevention & Verification

To protect customers and brands, we use automated and manual checks (e.g., AVS, CVV, IP/device signals). We may request:

  • A matching billing address and contact info

  • A quick order confirmation by email/phone

  • In rare cases, a government-issued ID (redacted) or card proof (first/last 4 digits only)

Orders failing verification may be cancelled and refunded.

8) Declined or On-Hold Payments

  • If your payment is declined or flagged, we’ll notify you to update your method.

  • We hold orders for a short window; if unresolved, the order may auto-cancel.

9) Partial Shipments & Multiple Charges

  • When items ship separately, we may charge per shipment (only for the portion shipped).

  • Your invoice will reflect any partial captures.

10) Refunds (to Original Method)

  • Approved refunds are returned to your original payment method.

  • Once processed, banks typically post funds within 5–10 business days (timing varies by issuer).

  • For financing orders, refunds post through the lender and may adjust your installment plan.

11) Chargebacks & Disputes

  • If something’s wrong, contact us first—we can usually fix issues faster than the bank.

  • Filing an unwarranted chargeback may delay resolution while the bank investigates.

12) Payment Security

  • Checkout is protected by TLS/SSL encryption.

  • Card data is handled by PCI-compliant payment processors; we don’t store full card numbers.

  • We continuously monitor for fraud and unauthorized activity.

13) Policy Updates

We may update this Payment Policy to reflect platform, processor, or legal changes. The effective date above will change when updates apply.

Contact (single point of contact):
Support@americangrillsupply.com • +1 (818) 245-8510 (Mon–Fri, 9:00–18:00 ET)