Effective Date: April 28, 2026
At American Grill Supply, many products are covered by a manufacturer’s warranty. In some cases, a supplier warranty may also apply depending on the product. Warranty terms vary by brand and item, so customers should review the product page carefully or contact us before purchase for help finding the correct warranty information.
1) Warranty Coverage
Warranty coverage depends on the specific product and brand. Some products may include limited warranties on parts or components, while other items may have different coverage periods or no warranty coverage.
When available, warranty details are shown on the product page. If the warranty is not listed, please contact us before placing your order.
2) Who Provides the Warranty
In most cases, the warranty is provided by the manufacturer. In some cases, a supplier warranty may apply.
American Grill Supply acts as the retailer and can help you understand the available warranty process, but the final decision on approval, repair, replacement, or parts support is made by the manufacturer or supplier according to their warranty terms.
3) What Warranties Usually Cover
Coverage varies by brand, but many warranties may cover defects in materials or workmanship. Some warranties may also cover specific parts or components for a limited time.
Warranties usually do not cover:
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Normal wear and tear
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Cosmetic issues from normal use
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Damage caused by improper installation
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Misuse, neglect, accidents, or unauthorized modifications
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Non-approved replacement parts or accessories
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Commercial use when the product is intended for residential use only
4) How to Request Warranty Support
To request warranty support, please contact us with your order details and a clear description of the issue.
Email: support@americangrillsupply.com
Phone: +1 (818) 245-8510
Please include:
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Order number and purchase date
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Product name and model number, if available
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Photos or video of the issue
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A brief description of the problem
After review, we will help guide you to the correct manufacturer or supplier warranty process, or submit the claim if required.
Important: Do not return any product without written authorization.
5) Costs and Responsibilities
If a warranty claim is approved, the manufacturer or supplier will cover the parts or repair support that their warranty terms allow.
Customers may still be responsible for costs not covered by the warranty, such as:
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Shipping costs not included in the warranty
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Labor not covered by the manufacturer
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Services outside the warranty terms
6) Limitations
Warranty coverage is generally non-transferable and applies to the original purchaser only. Manufacturer or supplier warranty terms always control.
American Grill Supply does not provide an independent warranty beyond the warranty offered by the manufacturer or supplier.
Contact Information
Website name : American Grill Supply
Company name : Vista Grill
Business Registration Number : 2025-001799320
Hours: Monday – Friday, 9:00 AM – 6:00 PM
Timezone: Eastern Standard Time (GMT -05:00)
Address:
304 S Jones Blvd #6052
Las Vegas, NV 89107
United States
Phone: +1 (818) 245-8510
Email: support@americangrillsupply.com