Our estimated total delivery time is 10–21 business days from the date of purchase.

This timeframe includes:

3–5 business days for order processing and handling

7–16 business days for shipping transit, depending on the carrier and destination

Delivery timelines are estimates and may vary due to carrier scheduling, freight transit, weather, or customer availability. Shipping timelines apply Monday through Friday.

American Grill Supply manages customer support, order coordination, and post-delivery assistance for all orders.

Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time are typically processed the same business day.

Orders placed after the cut-off time, on weekends, or on holidays will begin processing the next business day.

Yes.

Orders over $199 USD qualify for free curbside shipping within the contiguous United States.

Orders under $199 USD are subject to a flat shipping fee of $6.95 USD.

Any shipping costs (if applicable) are clearly shown at checkout before payment.

We ship within the United States using trusted carriers, including USPS, UPS, FedEx, and LTL freight carriers.

Carrier selection depends on the item’s size, weight, and destination. Large or heavy items are shipped via freight curbside delivery.

We accept the following payment methods:

Visa
MasterCard
American Express
Discover
Diners Club
JCB
UnionPay

All payments are processed securely and charged in USD.

To start a return, email support@americangrillsupply.com with:

Your order number
Delivery date
Reason for the return

Return requests must be submitted within 30 days of delivery. Products must be unused, uninstalled, and returned in original packaging.

Yes.

A 15% restocking fee applies to all eligible returns.

Customers are responsible for return shipping costs, unless the return is due to a confirmed defect or shipping damage.

Orders refused, cancelled after shipment, or returned due to incorrect shipping information may also be subject to the restocking fee.

Once your return is received, inspected, and approved by the warehouse:

Refunds are processed within 7 business days

Refunds are issued to the original payment method

Your bank or payment provider may require additional time to post the refund

Please:

Check around your property and with household members

Confirm the shipping address used at checkout

Contact the carrier directly to file a claim

If the carrier confirms the package is lost, contact us with your order number for further assistance.

Cancellations may be requested shortly after purchase, as long as the order has not entered processing or shipment.

To request a cancellation, email support@americangrillsupply.com as soon as possible. Once processing or shipping has begun, cancellations may not be possible.

If your order arrives with visible damage, please contact support@americangrillsupply.com as soon as possible with:

Your order number

Photos of the packaging and the damage

A short description of the issue

We’ll guide you through the next steps.

Email: support@americangrillsupply.com

Phone: +1 818 245 8510

Hours:

Mon–Fri: 9 AM – 6 PM

Sat–Sun: 10 AM – 6 PM (Sales Only)