Orders are typically processed in 3–5 business days. Estimated transit time is 7–16 business days after shipment, and estimated total delivery time is 10–21 business days from the date of purchase.

Orders placed Monday–Friday before 4:00 PM ( Eastern Standard Time (GMT - 05:00) are typically processed the same business day. Orders placed after 4:00 PM, on weekends, or on holidays begin processing the next business day.

Yes, we offer free standard shipping on orders within the 48 contiguous United States and Washington, DC.

Small and standard items are shipped with USPS, UPS, or FedEx. Large or heavy items are shipped by freight carrier with curbside delivery.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay.

To start a return, email support@americangrillsupply.com with your order number, delivery date, and reason for return.

Yes. A 15% restocking fee applies to eligible returns, and return shipping is the customer’s responsibility unless the return is due to a confirmed defect or verified shipping damage.

Refunds are issued after the returned product is received, inspected, and approved. Please allow up to 7 business days after inspection approval for the refund to be processed.

Please contact the carrier and our support team. We will assist where possible based on the available carrier documentation.

If an order is cancelled after shipment, a 15% restocking fee applies. Please contact us as soon as possible if you need to request a cancellation.

Inspect the package at delivery, note visible damage on the delivery receipt or Bill of Lading, and contact us right away with photos and your order details.

Need Help?

Website: American Grill Supply

Company: Vista Grill

Business Registration: 2025-001799320

Hours: Monday – Friday, 9:00 AM – 6:00 PM

Timezone: Eastern Standard Time (GMT -05:00)

Address: 304 S Jones Blvd #6052 Las Vegas, NV 89107 United States

Phone: +1 (818) 245-8510

Email: support@americangrillsupply.com