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Privacy policy

This Privacy Policy explains how American Grill Supply (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit our websites, contact us, or purchase our products. It supplements any region-specific notices (e.g., our California Privacy & Consumer Disclosure).

1) Scope

This Policy applies to our websites, customer service channels, and online store experiences. It does not cover third-party sites or services that we do not control.

2) Information We Collect

A) You provide directly

  • Contact & identity: name, email, phone, billing/shipping address

  • Order details: items, price, delivery info, messages to support

  • Account & preferences: saved addresses, wishlists

  • Content you submit: reviews, photos (if you choose)

B) Collected automatically (via cookies, pixels, logs)

  • Device & usage: IP address, device IDs, browser, pages viewed, clicks, time on page, referrer

  • Approximate location (city/region) from IP

  • Diagnostics & fraud signals (e.g., failed logins)

C) From third parties

  • Payment processors (payment status, limited card info like last 4 digits)

  • Fulfillment & carriers (tracking, delivery confirmations)

  • Marketing/analytics partners (aggregated performance metrics)

  • Anti-fraud & security tools

We do not collect sensitive personal information beyond what is needed to process payments, prevent fraud, or comply with law.

3) Cookies & Similar Technologies

We use cookies/pixels to:

  • enable core site functions (cart, checkout, login),

  • measure performance and improve the site,

  • detect/prevent fraud, and

  • (where allowed) tailor advertising.

Your controls: manage cookie categories via our cookie preferences link (footer) or your browser settings. We honor Global Privacy Control (GPC) signals for the browser/device you use.

4) How We Use Information

  • Order processing & delivery: checkout, payments, shipping, returns

  • Customer support: troubleshooting, product guidance, warranty/claims assistance

  • Site operations & improvement: analytics, debugging, load balancing

  • Personalization & marketing (where allowed): recommendations, email campaigns

  • Security & fraud prevention: monitoring, verification, abuse prevention

  • Legal & compliance: tax, accounting, reporting, rights requests

5) How We Share Information

We do not sell personal information for money. We share limited data with:

  • Service providers / processors (ecommerce platform, payment gateways, anti-fraud, warehousing, carriers, IT/hosting, analytics) under contracts restricting use to our instructions.

  • Advertising & analytics partners that may collect identifiers and online activity on our site; under California law, this may be considered a “sale” or “sharing.” See Your Rights for opt-out options.

  • Business transfers (e.g., merger, acquisition, asset sale).

  • Legal / safety when required by law or to protect our rights or users.

We do not knowingly sell or share personal information of consumers under 16.

6) Your Choices

  • Cookie preferences: adjust categories any time via the footer link; we honor GPC.

  • Marketing emails: unsubscribe via the link in our emails or contact us.

  • Device/browser settings: block or delete cookies at the browser level.

  • Account data: you can request access, correction, or deletion (see below).

7) California Privacy Rights (CPRA)

California residents may exercise these rights (subject to exceptions):

  • Know/Access: the categories and specific pieces of personal information we collected.

  • Delete: personal information we hold, with legal exceptions.

  • Correct: inaccurate personal information.

  • Opt-Out of “Sale” or “Sharing”: of personal information for cross-context behavioral advertising.

  • Limit Use of Sensitive PI: to necessary purposes (payment, fraud prevention, compliance).

  • Non-Discrimination: we will not deny goods/services or charge different prices for exercising rights.

How to exercise: use cookie preferences (for ads/analytics), send a GPC signal, or contact us (see Contact). We will verify your identity (e.g., email confirmation, order number). You may designate an authorized agent; proof of authorization and identity verification may be required. We generally respond within 45 days (up to 90 if reasonably necessary, with notice).

8) Data Retention

We keep personal information only as long as needed for the purposes above:

  • Orders/transactions: typically up to 7 years (tax, accounting, legal).

  • Support records/communications: per operational needs and legal requirements.

  • Cookies/analytics: per tool configuration and business need.

9) Security

We use commercially reasonable safeguards: TLS/SSL at checkout, PCI-compliant payment processing, access controls, and monitoring. No method of transmission or storage is 100% secure; please use strong, unique passwords and protect your devices.

10) Children’s Privacy

Our websites are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided data, contact us and we will delete it.

11) International Users

We currently sell and ship within the United States. If you access our site from outside the U.S., your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.

12) Do Not Track (DNT) & GPC

Browsers may offer Do Not Track; there is no common industry response. We do not respond to DNT, but we do honor Global Privacy Control (GPC) as an opt-out signal for that browser/device.

13) Changes to This Policy

We may update this Policy due to legal, technical, or business changes. We’ll update the Effective date above and post the revised Policy on this page.

14) Contact

For privacy questions or requests regarding your data:
Support@americangrillsupply.com • +1 (818) 245-8510 (Mon–Fri, 9:00–18:00)